You will receive an initial email response to your “Ask an Expert” query within minutes of sending your question. If you do not receive this confirmation email, please verify that your question has successfully left the OUTBOX in your Mail app. Also check that our response isn’t in your SPAM folder.
Our typical response time is within 24 hours. If we cannot answer your question within 24 hours, you will receive a 2nd email from us explaining the reason for the delay.
You can also verify that we have received your question by going to the app, and clicking on Your Questions and Answers . If you see your question there, and it says it is in the queue, then we are still processing your question. Your answers will also appear here.
If you get stuck, send us feedback directly from the app settings page, or email support@gardenanswers.com for further assistance.
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